To achieve the integration across legacy systems like SAP and the newly built Zoho DMS, Mercedes-Benz India relied on Qntrl, a robust Enterprise workflow automation platform of Zoho.
| Company | Mercedes-Benz India |
| Website | https://www.mercedes-benz.co.in/ |
| Industry | Automotive |
| Headquarters | India |
| Process | Dealer Management and After-Sales Operations |
Mercedes-Benz India grappled with fragmented systems hindering operational efficiency, facing protocol mismatches between their legacy SOAP-based SAP ECC system and modern REST API requirements, manual data transformation processes, and 4-6 hour sync delays between dealer updates and central systems. With 15% of transactions experiencing integration-related errors and limited process visibility, this threatened their luxury service standards and dealer network effectiveness across 200+ locations.
Qntrl’s powerful middleware and workflow automation solved Mercedes-Benz India’s integration hurdles by bridging legacy and modern systems seamlessly. It enabled intelligent protocol conversion between SOAP and REST APIs, automated flat-file processing from SAP’s data servers, and applied custom validation scripts to ensure data accuracy. Beyond integration, Qntrl orchestrated end-to-end workflows—leveraging automated scheduling, real-time triggers, and seamless synchronization between SAP ECC and the dealer management system.
Implementing Qntrl delivered transformational results for Mercedes-Benz India, achieving 99.9% system uptime and eliminating 100% of manual data transformation processes. Data synchronization improved dramatically, while integration errors dropped from 15% to less than 1% through automated retries. The solution now supports over 200 dealers with real-time process tracking and analytics-driven decision making.
The analytics coming from the solution is like a lifeline for us because without analytics to run a business is so difficult. Every business steering or every business meeting has to happen on data driven analysis, and this is what this solution has given us.