What is a cookie?
A cookie is a small text file that is stored on your computer or other internet-connected device. It’s used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device.
What type of cookies does Qntrl use?
Cookies can be classified based on which domain sets the cookie and how long it will remain on your device.
Session cookies: Session cookies are temporary and only active while your browser session is open. These cookies will be removed when you close your browser.
Persistent cookies: Persistent cookies have expiration dates, and each cookie may have different lifespans. They will stay on your device until they expire or you delete them.
First-party cookies: These are cookies placed on your device directly by the website you're visiting.
Strictly necessary cookies
These cookies are essential for navigating the website and using its features. We use these cookies to run the Qntrl website and to identify and prevent security risks. For example, we may use these cookies to store your session information to prevent others from changing your password without your username and password. If you remove or disable these cookies, we cannot guarantee that you will be able to use the Qntrl website.
Here is a detailed list of the cookies used on our website. We regularly update this list using our cookie scanning tool to ensure its accuracy. The cookies are classified into the following categories.
| Cookie Name | Purpose | Validity |
|---|---|---|
| zalb_ followed by a 10-character sequence of numbers or alphanumeric characters. | Load balancing and session stickiness | Session |
| csr* / *csr* / *csr, zmpncc, zfccn | Website security | Session |
| dcl_pfx_lcnt | Navigation through cross-domains | Session |
| JSESSIONID | HTTP session token identifier | Session |
| stk, rtk | Login, Signup - Success and failure analysis | Session |
| _imtrem | Manage the "Remember me" option | Session |
| _z_identity | Manage the user's login session | Session |
| IAMTFA* | Two Factor Authentication validation | Session |
| _zsudc | Manage custom domain login sessions | Session |
| zidp | Maintain OpenID sign in options | Session |
| zoho_fbuid | Maintain Facebook login option | Session |
| GAUTH_TICKET | Provide the authentication token in mobile apps for mobile sign in ability | Session |
| tfa_ac | Two Factor Authentication management | Session |
| clientauthtoken | Support sign in for client portal | Session |
| _iamadt, _iambdt | Manage logged in user session | 1 month |
| zip | Store IP locale country value for proper website operations | 1 day |
| AKA_A2 | Performance optimization in loading of pages | 1 hour |
| dcl_bd | Stores the base domain of the current data center (DC) for proper cross data center domain navigation | Session |
| is_pfx | Store the current web URL domain prefix information | Session |
| IAMTFATICKET_<zuid> | Stores the trusted browser session when "Trust this Browser" option is enabled during TFA verification by the user. | 180day(s) |
| ^(?=.*\d)[a-z0-9]{37}_user_uuid$ | Account and session management | 6 hours |
| ^IAMSATCK_[0-9]+$ | Use cases like control sign-in brute force attacks from a browser | 90 days |
| aprmjrnpkcrkks | Security of website/application | Session |
| BuildCookie_AssetType | Build management | 6 months |
| IAM_TEST_COOKIE | Security of website/application | 1 day |
| PHPSESSID | PHP session cookie associated with embedded content from this domain. | 2 days |
| wms-tkp-token | Set by IAM filter to facilitate WMS authentication | 1 month |
| wms.agent | Set by the IAM filter, it informs our client whether "wms-tkp-token" is set or not. If it is not set, we will fallback to a different authentication flow. | 1 month |
| ZCNEWLIVEUI | To decide whether to load new live UI for application users | Session |
| ZCNEWUIPUBLICPORTAL | To know whether to load new UI or old UI for public, portal, and custom domain pages | Session |
| zmirc | Redirects the user to a app group based on free/paid | 1 day |
| zpcc | CSRF cookie will set when customer accesses an external (published) link | Session |
| zpct | Security of website/application | Session |
| zuserlang | Stores the preferred language for the webpage | 1 day |
| IsMarketingSkip | Skip syncing sign-up data to internal relationship management tools | Session |
| acc_ver | Redirect to the new user interface of Zoho accounts page | 1 year |
| isiframeenabled | Manage the loading of some static containers for better UI client performance | 1 day |
| uesign | Validate client ID while loading previous visit chats | 1 month |
Functional/Preference
These cookies allow us to remember the choices you make (such as your username, language, or the region you are in), and provide more enhanced, personal features. These preferences are remembered (through the use of persistent cookies) so you do not need to set them again the next time you visit the page.
Note: The live chat widget will not work if the functionality/preference setting is disabled.
| Cookie Name | Purpose | Validity |
|---|---|---|
| has_js | Check if JavaScript is enabled in the visitor's browser | Session |
| zc_consent, zc_show | Manage user consent for tracking and cookie banner display settings | 1 year |
| *polls | Maintain state and choices made by visitors in the polls conducted | 1 year |
| ZFEdition | Maintain choice of edition across the Zoho Finance products suite | 150 days |
| ZFUserCountry, ZFUserCountryCode | Store country name and country code to pre-fill forms within Zoho Finance products suite | 150 days |
| zld*dragpos, zld*state | SalesIQ chat window options (position and state) | 5 minutes |
| isexitmodaldisabled | Store user preferences (e.g., cookie banner, time zone, country, IP, locale, etc.) | 90 days |
| pll_language | Polylang uses the cookie pll _language to remember the language the user selects when they return to visit the website. This cookie is also used to get the language information when it is not available another way. | 1 year |
| ^zld[0-9]+state$ | Used to store the minimization and maximization state of the embed | 5 minutes |
| qntrl_new_app_version | Used to store the Qntrl version | Session |
Analytics
We use analytics cookies to collect information about how you use the Qntrl website, monitor Qntrl website performance, and improve our website performance, our services, and your experience. For example, these cookies track the most frequently visited pages, the locations our visitors come from, the email or webpage visitors clicked through to visit our website, and how long visitors stay on the website. We may also use analytics cookies to test new pages or features to see how users react to them.
| Cookie Name | Purpose | Validity |
|---|---|---|
| RT | Measures page load time, or other timers associated with the page | 7 days |
| za_anonymous_id | Understand visitors’ behavior across our website | 1 year |
| zc_cu, zc_cu_exp, zc_tp | Understand visitors’ behavior across our website | 1 year |
| Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrc | Understand visitors’ behavior across our website | 1 month, 1 month, Session, Session |
| zsstssn, zsltssn | Understand visitors’ behavior across our website | 30 minutes, 90days |
| *_zldp, *_siqid,*_uuid | Understand visitors’ behavior across our website | 2 years |
| *_zldt | Count number of visits to a page | 1 day |
| zabUserId, zabHMBucket, zabBucket, zabVisitId, zabSplit, ztpctest, zab_* | Manage, analyze, and understand visitor behavior across our website | 1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour |
| cookie-uid | Understand visitors' behaviour across our website | Session |
| creator_cd | Analyze the effectiveness of adwords campaigns | 3 months |
| zpzohopage, zpzohoref | Track source and referral webpage information to understand user navigation | Session |
| gclid | Analyze the effectiveness of adwords campaigns | 3 months |
| gtm_zoho_source | Store referral source information | 3 months |
| *zsrv0.*, zsr*, ps_payloadSeqId | Understand visitors’ behavior on a webpage | 2 hours |
| ^[a-z0-9]{32}$ | Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel | 1 month |
| ^webformstarter_[a-z0-9]+$ | Webpage analytics | Session |
| ^webformvisitor_[a-z0-9]{64}$ | Analytical/performance | Session |
| ^zsc[0-9a-z]{32}$ | This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking | 1 day |
| landingPageUrl | Store user preferences (e.g., cookie banner, time zone, country, IP, locale, etc.) | 3 months |
| postMasterUUID | Webpage analytics | 1 year |
| zft-sdc | Stores metadata (entrances, source, etc.) of a session which is used by full tracking | 1 day |
| zia_{exp key - alphanumeric} | Set when the user provides identity information by using the identifier API | 1 year |
| zps-tgr-dts | Contains session-level metadata related to pagesense triggers | 1 year |
Local Shared Objects set by the application on customer's browsers
In addition to the previously mentioned cookie categories, the Qntrl application sets flash cookies in your browsers that are crucial for navigating and authorizing certain functions of the application. For example, they help the application verify you and your devices. If you choose to restrict these local shared objects (LSOs), certain features like accessing your account or making payments may not be available. The LSOs set by the application on your browsers are mentioned below.
Functional cookies
The purpose of these LSOs is to maintain the functionality of how the Qntrl application behaves on your browser. They have an indefinite period of storage.
| Cookie Name | Purpose | Validity |
|---|---|---|
| isDevMode | Check if developer mode is enabled | Indefinite (local storage) |
| widgetRunMode | Check if the widget is in run mode or live mode | Indefinite (local storage) |
| zapps.v2 | Store current running app version for run mode | Indefinite (local storage) |
| zapps.hash | Store current running app hash key to render app in run mode | Indefinite (local storage) |
| zapps.version | Store current running app version to render app in run mode | Indefinite (local storage) |
| zapps.app_uuid | Store current running app uuid to render app in run mode | Indefinite (local storage) |
| zapps.dev_mode | Check and render the current running app instead of live apps if the current user has enabled developer mode | Indefinite (local storage) |
| AppEntityProperty | Store entity properties in local storage when app in run mode | Indefinite (local storage) |
| AppProperty | Store app properties in local storage when app in run mode | Indefinite (local storage) |
What is a third party cookie?
A third-party cookie is not set by the website that you are visiting (e.g., cookies set by youtube.com on qntrl.com). Some of Zoho's own technologies and applications may be hosted in a domain that is a third party to the domain that you may be visiting; for example, zoho.com cookies set on your browser when you visit Qntrl website. Our commitments extend to these domains equally.
However, as part of our commitment to protect our users’ privacy with the utmost care, Zoho does not allow third-party tracking companies to set cookies or other trackers on the Qntrl website. When we embed content that is hosted on a third party's platform on the Qntrl website, the third party may set cookies on your browser. These cookies are usually for the purposes of providing the service as intended (such as bandwidth management, storing your preference of language, tracking consent, and collecting anonymous statistics, such as the number of times a video has been streamed).
Wherever possible, we choose the most privacy-friendly options, such as Privacy Mode or Anonymous Statistics Only, to ensure we guarantee your privacy. However, some of the properties of such embeds may not be fully under our control, such as our ability to control cookies that are set by these third parties unilaterally when the webpage is embedded with such content loads.
Here is the list of the cookies set by such third-party company embeds on Qntrl website.
| Cookie Name | Purpose | Validity | Third Party Name |
|---|---|---|---|
| PREF | This cookie stores your preferences and other information, in particular your preferred language, how many search results you want to be shown on your page, and whether or not you want to have Google’s SafeSearch filter turned on | 8 months | YouTube |
| YSC | Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen | Session | YouTube |
| VISITOR_INFO1_LIVE | Measures your bandwidth to determine whether you get the new or old player interface | 8 months | YouTube |
| use_hitbox | Increments the views counter on the YouTube video | 8 months | YouTube |
| sc_anonymous_id | Implements, measures, and improves their embedded content/service on the website; the collection of data also includes visitors’ interaction with embedded content/service | 3,650 days | SoundCloud |
| __cf_bm | Used to distinguish between humans and bots | 1 day | Vimeo |
| vuid | Collects statistics on a user's visits to the website, such as which pages have been read | 2 years | Vimeo |
| player | Saves the user's preferences when playing embedded videos from Vimeo | 1 year | Vimeo |
| _abexps | Remembers the settings you have made; this could be a preset language, region, or user name | 1 year | Vimeo |
How do you manage cookies?
Cookie preference manager
You can manage your cookie preference anytime by clicking on “Manage Cookie Preference” at the top of this page or via the cookie icon that appears at the left-bottom corner of the webpages.
Browser settings
Most browsers allow you to control cookies through their “Settings” preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience because it will no longer be personalized to you. It may also stop you from saving customized settings such as login information.
Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.
- Ulaa
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari (Desktop)
- Safari (Mobile)
- Android Browser
- Opera
- Opera Mobile
Disclaimer
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Therefore, please revisit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.