What is a cookie?
A cookie is a small text file that a website stores on your computer or mobile device when you visit a site. Websites use cookies to let you navigate between pages efficiently, remember your preferences, analyze website usage, and generally improve the user experience.
What type of cookies does Qntrl use?
Cookies can be classified based on which domain sets the cookie and how long it will remain on your device.
Session cookies: Session cookies are temporary and are only active while your browser session is open. These cookies will be removed when you close your browser.
Persistent cookies: Persistent cookies have expiration dates, and each cookie may have a different lifespan. They will stay on your device until they expire or you delete them.
First-party cookies: These are cookies placed on your device directly by the website you're visiting.
Strictly necessary cookies
These cookies are essential in order to enable you to navigate the website and use its features. We use these cookies to run Qntrl website, and to identify and prevent security risks. For example, we may use these cookies to store your session information to prevent others from changing your password without your username and password. If you remove or disable these cookies, we cannot guarantee that you will be able to use Qntrl website.
| Cookie Name | Purpose | Validity |
|---|---|---|
| Alphanumeric cookies of length 10 characters(eg: 467aef24c7) | Load balancing and session stickiness | Session |
| csr* / *csr* / *csr, zmpncc, zfccn | Website security | Session |
| dcl_pfx_lcnt | Navigation through cross-domains | Session |
| JSESSIONID | HTTP session token identifier | Session |
| stk, rtk | Login, Signup - Success & failure analysis | Session |
| _imtrem | Manage the 'Remember me' option | Session |
| _z_identity | Manage the user's login session | Session |
| IAMTFA* | Two Factor Authentication validation | Session |
| _zsudc | Manage custom domain login sessions | Session |
| zidp | Maintain OpenID sign in options | Session |
| zoho_fbuid | Maintain Facebook login option | Session |
| GAUTH_TICKET | Provide the authentication token in mobile apps for mobile sign in ability | Session |
| tfa_ac | Two Factor Authentication management | Session |
| clientauthtoken | Support sign in for client portal | Session |
| _iamadt, _iambdt | Manage logged in user session | 1 month |
| zip | Store IP locale country value for proper website operations | 1 day |
| AKA_A2 | Performance optimisation in loading of pages | 1 hour |
| dcl_bd | Store the base domain of the current dc(data center) for proper cross data center domain navigation | Session |
| is_pfx | Store the current web URL domain prefix information | Session |
| IAMTFATICKET_<zuid> | Store the trusted browser session, when "Trust this Browser" option is enabled during TFA verification by the user. | 180day(s) |
| isiframeenabled | Manage the loading of some static containers for better UI client performance | 1 day |
| uesign | Validate client ID while loading previous visit chats | 1 month |
Functional/Preference
These cookies allow us to remember choices you make (such as your username, language or the region you are in), and provide more enhanced, personal features. These preferences are remembered (through the use of persistent cookies) so that you need not set them again the next time you visit the page.
| Cookie Name | Purpose | Validity |
|---|---|---|
| has_js | Check if JavaScript is enabled in the visitor's browser | Session |
| zc_consent, zc_show | Manage user consent for tracking and cookie banner display settings | 1 year |
| *polls | Maintain state and choices made by visitors in the polls conducted | 1 year |
| IsMarketingSkip | Skip syncing sign up data to internal relationship management tools | Session |
| zloaded | Show language selection strip | Indefinite(Local Storage) |
| acc_ver | Redirect to the new user interface of Zoho accounts page | 1 year |
| zld*dragpos, zld*state | SalesIQ chat window options(position and state) | 5 minutes |
| czonecreativeinfo | Manage (show/hide) the product updates & high priority notifications across Qntrl | Indefinite(Local Storage) |
| zuserlang | Store the preferred language for web page | 1 day |
| isexitmodaldisabled | Store user preferences(eg. cookie banner, timezone, country, IP, locale etc.) | 90 days |
Analytics
We use analytics cookies to collect information about how you use Qntrl website, monitor Qntrl website performance, and improve our website performance, our services, and your experience. For example, these cookies track what pages are most frequently visited, from what locations our visitors come from, which email or web page visitors clicked through from in order to visit our website, and how long visitors stay on the website. We might also use analytics cookies to test new pages or features to see how users react to them.
| Cookie Name | Purpose | Validity |
|---|---|---|
| RT | Measure page load time, or other timers associated with the page | 7 days |
| za_anonymous_id | Understand visitors' behaviour across our website | 1 year |
| zc_cu, zc_cu_exp, zc_tp | Understand visitors' behaviour across our website | 1 year |
| ZohoMarkRef, ZohoMarkSrc | Understand visitors' behaviour across our website | 1 month, 1 month, Session, Session |
| zsstssn, zsltssn | Understand visitors' behaviour across our website | 30 minutes, 90days |
| *_zldp, *_siqid,*_uuid | Understand visitors' behaviour across our website | 2 year |
| *_zldt | Count number of visits to a page | 1 year |
| zabUserId, zabHMBucket, zabBucket, zabVisitId, ZabSplit, ztpctest, zab_* | Manage, analyse and understand visitor behaviour across our website | 1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour |
| cookie-uid | Understand visitors behaviour across our website | Session |
| zpzohopage, zpzohoref | Track source and referral webpage information to understand user navigation | Session |
| gtm_zoho_source | A flash cookie to store referral source information | 3 months |
| *zsrv0.*, zsr*, ps_payloadSeqId | Understand visitors' behaviour on a webpage | 2 hours |
Local Shared Objects set by the application on customer's browsers
In addition to the previously mentioned cookie categories, the Qntrl application sets flash cookies in your browsers that are crucial for navigating, and authorizing certain functions of the application. For example, they help the application to verify you and your devices. If you choose to restrict these local shared objects (LSOs), certain features like accessing your account or making payments may not be available. The LSOs set by the application on your browsers are mentioned below.
Functional cookies
The purpose of these LSOs is to maintain the functionality of how the Qntrl application behaves on your browser. They have an indefinite period of storage.
| Cookie Name | Purpose | Validity |
|---|---|---|
| isDevMode | Check if developer mode is enabled | Indefinite(Local Storage) |
| widgetRunMode | Check if widget is in run mode or live mode | Indefinite(Local Storage) |
| zapps.v2 | Store current running app version for run mode | Indefinite(Local Storage) |
| zapps.hash | Store current running app hash key to render app in run mode | Indefinite(Local Storage) |
| zapps.version | Store current running app version to render app in run mode | Indefinite(Local Storage) |
| zapps.app_uuid | Store current running app uuid to render app in run mode | Indefinite(Local Storage) |
| zapps.dev_mode | Check and render current running app instead of live apps if current user has enabled developer mode | Indefinite(Local Storage) |
| AppEntityProperty | Store entity properties in local storage when app in run mode | Indefinite(Local Storage) |
| AppProperty | Store app properties in local storage when app in run mode | Indefinite(Local Storage) |
What is a third party cookie?
A third-party cookie is one which is not set by the website that you are visiting (eg. cookies set by youtube.com on qntrl.com). Some of Zoho's own technologies and applications may be hosted in a domain that is a third-party to the domain that you may be visiting, for example, zoho.com cookies set on your browser when you visit Qntrl website. Our commitments extends to these domains equally.
However, Zoho does not allow third-party tracking companies to set cookies or other trackers on Qntrl website as part of our commitment to protect the privacy of our users with the utmost care. When we embed content that is hosted on a third-party's platform on Qntrl website, the third-party may set cookies on your browser which are usually for the purposes of providing the service as intended (such as for bandwidth management, to store your preference of language, tracking consent and for collecting anonymous statistics such as the number of times a video has been streamed). Wherever possible, we choose the most privacy friendly options such as Privacy Mode, Anonymous Statistics Only, to ensure we guarantee you privacy. However, some of the properties of such embeds may not be fully under our control such as our ability to control cookies that are set by these third-parties unilaterally when the webpage embedded with such content loads.
Here is the list of the cookies set by such third-party company embeds on Qntrl website.
| Cookie Name | Purpose | Validity | Third Party Name |
|---|---|---|---|
| PREF | This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. | 8 months | YouTube |
| YSC | Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen. | Session | YouTube |
| VISITOR_INFO1_LIVE | Measures your bandwidth to determine whether you get the new player interface or the old. | 8 months | YouTube |
How to manage cookies?
Cookie preference manager
You can manage your cookie preference anytime by clicking on `Manage Cookie Preference` at the top of this page or via the Cookie icon that appears at the left bottom most corner of the webpages.
Browser settings
Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.
- Google Chrome
- Safari (Mobile)
- Internet Explorer
- Opera
- Mozilla Firefox
- Safari (Desktop)
- Android Browser
- Opera Mobile
Disclaimer
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Therefore, please revisit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.