The Blueprint Duration Analysis Chart shows the average time taken for every business process to finish. This will help you predict how long a particular request will take to close. If you find that a process usually takes too long, you can dive in to other detailed reports to see how you can optimize it.
The Blueprint Usage Report for Transitions helps when you want to know how cards have flowed across your process. For example, for a travel approval orchestration, you’ll be able to see how many were submitted, how many were routed, how many met the conditions you’ve specified, and how many were approved, rejected or are pending.
The Blueprint Usage Report for Stages shows you how many requests are at a particular stage of a process at that time. This will help you identify the stages and loops where jobs are stalling in the pipeline, and analyze them further to identify the root cause.
The Stage Utilization Chart shows you how many cards are currently at each stage of a process, grouped by owners or any dropdown you have in the service. This gives you a more granular look at your business operations, and helps identify any bottlenecks in your processes.
The Stage Duration Chart helps evaluate your employees’ performance and identifies areas for improvement. It shows the average time taken by every user to complete a particular stage in a process.
The Job Distribution Chart helps you track your team’s workload and aids with capacity planning. It shows the number of cards assigned to every user, under every process.
You can edit existing reports, or create new ones on your own by grouping and filtering data. There are also multiple chart options, including pie and donut charts, and bar and area graphs, to help with data visualization.
Reminder and escalation emails can be set with SLAs to ensure you meet your targets. For example, a delivery service may commit to an average delivery time of 3 days, and refunds if deliveries take longer than 5 days. Setting up SLA notifications makes sure you’re never caught by surprise.