Enjoy complete transparency throughout the whole process. Gain insight into the repetitive issues faced by employees, and all the details and files related to a ticket, in a single place.
Gain full command over the issue, troubleshooting and analyzing it to arrive at the right solution for employees.
Reduce human intervention by automating time consuming tasks, such as field updates, approvals, SLAs, and notifying employees, as you need them.
Develop a continual development plan—review processes using the report builder and improve service quality over time.
Easily accommodate tickets as they're made by employees. Keep track of them to resolve common issues in a few minutes, and filter tickets based on type, priority, or criticality.
Improve employee satisfaction by implementing a standardized and streamlined process which helps to resolve any hurdles faced by teams.
The employee reports an issue and raises a ticket via email or form. A card gets created automatically in Qntrl, with all the primary details of the issue.
Once the card is created, a technician is assigned. The technician is sent an automatic email notifying them.
The technician, upon assignment, raises a request with the employee to submit the old hardware. Once received, the hardware is sent to testing and new hardware is provided. This happens concurrently with the help of Qntrl's parallel transition feature.
Once the hardware is tested, depending upon its condition, it's either repaired in-house or sent to an authorized service center.
If the hardware is fit for repair, it gets fixed and is later added back to the inventory. If not, it's removed. After either of this happens, the ticket is closed.
-- Choose the one that best suits your organization --
Qntrl is the world's #1 Workflow Orchestration Software. See why.
Manage software licenses and hardware assets with automated workflows and lifecycle visibility. Track every step of your workflow, and keep your staff immediately informed of any errors or problems.
Run maintenance tasks based on specified standards, escalate situations to meet SLAs, and automate change and configuration processes to maintain compliance while reducing labour costs, errors, and governance risks. Get actionable info about high-risk areas, and non-compliance.
Eliminate information silos with a common platform for all systems, people, and applications. Stay connected and informed throughout every process. Access unified, relevant information- purchase order when buying a new software, warranty information during hardware repairs, and such.
Verify if requested software is on the approved list, filter duplicate requests, or update records when assets are checked in or out. Qntrl provides numerous ways to automate your process, including automated workflow steps, and automatic PDF generation to name a few.
Shorten release cycles, reduce MTTR, and decrease cost of audit preparations with out-of-the box reports that give you instant access to current, live data. You can also use the report builder to generate your own reports. Plus, automatic SLA reminders help you stay on track.
Build flexible and scalable business processes- new software installation, hardware repair requests, troubleshoot requests, and such- tailored to meet the requirements of your business. Our workflow designer also includes advanced features like parallel transitions and common states.
Connect Qntrl with your existing ITIL/IT service management systems to eliminate manual data entry, scheduling, notification, or any other workaround you currently use. Webhooks, Client and Server Scripts are some options that will help you tailor Qntrl to suit your needs.
Built-in audit trail saves every instance of your process along with files, approvals, timestamps, and other details. Platform permissions apply consistently across processes, reports, and record-level data, so there's no chance of exposing info to the wrong audience.