Enjoy complete transparency throughout the whole process. Gain insight into the repetitive issues faced by employees, and all the details and files related to a ticket, in a single place.
Gain full command over the issue, troubleshooting and analyzing it to arrive at the right solution for employees.
Reduce human intervention by automating time consuming tasks, such as field updates, approvals, SLAs, and notifying employees, as you need them.
Develop a continual development plan—review processes using the report builder and improve service quality over time.
Easily accommodate tickets as they're made by employees. Keep track of them to resolve common issues in a few minutes, and filter tickets based on type, priority, or criticality.
Improve employee satisfaction by implementing a standardized and streamlined process which helps to resolve any hurdles faced by teams.
The employee reports an issue and raises a ticket via email or form. A card gets created automatically in Qntrl, with all the primary details of the issue.
Once the card is created, a technician is assigned. The technician is sent an automatic email notification.
The technician, upon assignment, raises a request with the employee to submit the old hardware. Once received, the hardware is sent to testing and new hardware is provided. This happens concurrently with the help of Qntrl's parallel transition feature.
Once the hardware is tested, depending upon its condition, it's either repaired in-house or sent to an authorized service centre.
If the hardware is fit for repair, it gets fixed and is later added back to the inventory. If not, it's removed. After either of this happens, the ticket is closed.
-- Choose the one that best suits your organization --
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