Orchestrate your churn management workflow with Qntrl

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Why Qntrl for churn management?

Visibility
Transparency prompts a better strategy. With Qntrl, get a holistic picture of the different processes within your organization, which helps you curate viable policies to prevent churn.
Control
Keeping track of every movement in managing churn is simplified with real-time visibility, making it easier for managers to retain their customers.
Automation
Manual, repetitive tasks are how things were done in the past. Welcome to the fastest way to handle your everyday tasks—without compromising on organization or security.
Systematization
A single task sometimes involves multiple teams and requires systematic monitoring. Qntrl is designed to establish a methodical system to avoid disorganization and improve decision-making.
Speedy Approvals
Jobs get lost on their way to approval when there are no structural workflows. Identify your bottlenecks to make approvals fast and organized.
Churn Prevention
Process-specific reports help you identify and record pivotal patterns in the customer journey—and facilitate churn-fighting strategies that make it easier to allocate resources and offer support.

Sample churn management process in a few simple steps

Step 1
Step 2
Step 3
Step 4
Step 5

Launch survey

Churn is predictable when customers are segmented and analyzed. Launching an NPS survey gives your teams a deeper understanding of your clientèle.

Classify customers

Once the survey is launched, use customer feedback to classify them as promoters, passive users, or detractors.

Schedule and initiate follow-up calls

Focus on potential churn by setting up calls and learning about their issues.

Escalate customer grievances to the appropriate team

Once you know more about their problem, escalate the issue to whichever team can resolve it. You can also effortlessly trigger a process within the main process—for example, if the issue identified is about payment, you can trigger the payment issue process.

Notify customers and close

After the issue is resolved successfully, automatically notify your customer and close the job card.

Qntrl is flexible

Speed up the process of identifying, recording, and preventing churn by providing immediate solutions to customers.
Mitigate churn with effective communication via multiple mediums, such as email, chat, and calls.
Involve any number of teams and sub-processes with an orchestration to resolve issues for customers without delay.
Collect and categorize key customer data and acquire information from other applications, like your CRM and accounting tools, to systematize your churn management process.
Gain greater visibility into your customers' journeys, making it easier to establish policies in the long and short run.
Handle churn management with visual workflows, giving your organization a broader understanding of the user experience and its pain points.

All processes are not necessarily the same

— Choose the one that best suits your organization —

NPS Survey

Cancellation Management

Subscription Downgrade Management

Churn Management with Multiple Escaltions

Take a look at Qntrl

Qntrl is the world’s #1 Workflow Orchestration Software. See why

Centralization & Visibility
Compliance
Workflow-Centric Collaboration
Process Automation
Reports and Dashboards
Process Mapping
Integration
Enterprise Security

Centralization & Visibility
Centralized requests, Unparalleled visibility
Streamline incoming cancellation requests, and maintain rapid response times. Define roles clearly, and protect requests from duplicate efforts and embarrassing cross-fire.
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Compliance
Ensure execution standards
Have well-outlined service SOPs and ensure that all agents understand what is expected of them at every stage and know how to appropriately respond in any given situation.
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Workflow-Centric Collaboration
Collaboration: when you need it, where you need it
Real-time conversations demand real-time answers. Get access to anything you need to help a customer, including account details, purchase history, and past conversations.
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Process Automation
Make repetitive manual work a thing of the past
Automate canned replies and alerts. Route queries to the appropriate departments automatically. Automate workflow steps, document or PDF generation, and more.
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Reports and Dashboards
Improve Operational KPIs
Analyze number of requests received per day, number of requests closed per user, average response time, average handle time, and more with bespoke, dynamic reporting module.
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Process Mapping
Orchestrate, Visually
Build flexible and scalable business processes tailored to meet the requirements of your business. Have everything you need outlined for a perfect customer service workflow.
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Integration
Make Qntrl even more powerful
Connect Qntrl with your tools - Salesforce, HappyFox, Shopify, and more - for seamless data flow. APIs, Client and Server Scripts are options that help you tailor Qntrl to your needs.
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Enterprise Security
Designed for Enterprise
Field access privileges, data encryption, and role-based access controls keep your sensitive information safe. Audit capabilities help you figure out who-did-what-when.
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