Manage order cancellation

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Why Qntrl for order cancellation management?

Visibility
Centralize and track all cancellation requests and sync real-time processing information—like cancellation reason, refund status, replacement details, and inventory levels—on one platform, to ensure complete transparency in the cancellation process.
Control
Ensure the cancellation process fulfils compliance and policy regulations with built-in rules. With real-time visibility into the workflow, it's easier for managers to monitor the process, intervene, and suggest measures.
Automation
Reduce manual intervention and paperwork by automating the order cancellation process–notify customers about progress, cross-verify refund payments, and automatically create and send invoices for order replacements.
Fast Execution
From initiating a return merchandise authorization (RMA) to fulfilling the request, manage everything with intuitive workflows. Cross-function team collaboration, on-time escalation, and automatic data feeding makes it easy to execute any complex order cancellation process.
Integration
Connect to your accounting software, OMS, and other applications to import or export information. Easily update process progress via notification or data inputs simultaneously in other systems across your organization.
Performance Monitoring
Improve your team's performance by tracking and analyzing cancellation requests, cancellation reasons, response time, average resolution time, and more, with easy-to-use reports.

Sample order cancellation process in a few steps

Step 1
Step 2
Step 3
Step 4
Step 5

Order cancellation requested by customer

Once a new cancellation request is submitted, it's automatically captured and categorized with essential data.

Return merchandise authorization created

After verifying the request, the team either creates an RMA with all the necessary product details or rejects the request.

Product collected from customer

Once the RMA is created, the product is collected from the customer.

Returned product sent to inventory

The returned product is collected from the customer and sent to the inventory team. Then the inventory system is automatically updated with all the details.

Payment refunded

After the cancellation request is processed, refund payment is initiated and the customer is automatically informed via email.

Qntrl is flexible

Enable customers to submit requests and automatically log those requests as cards, irrespective of the source they come from—emails, forms, websites, or other tools.
When a refund or replacement request is submitted, automatically trigger processes relevant to the request put in by the customer.
Track order cancellation requests and re-ship and refund details all within Qntrl, without having to search multiple tools for information.
Import or export purchase and payment information from/to your financial and accounting software to record and cross-verify.
Send automatic push notifications for cancellation request approvals, refunds, wallet credits, delivery, and return collection to all stakeholders via email, SMS, or other apps, to systematize your order cancellation process.
Generate custom reports to identify patterns in the order cancellation process, and capture performance analytics to analyze the response process.

No two order cancellation processes are the same

Choose the process that most closely resembles what you need and then customize it so that it behaves exactly the way you need... or start from scratch to ensure every step is exactly how you want it.

Order cancellation before delivery

Return and refund management

Order replacement

Consolidated order management

Take a look at Qntrl

Qntrl is the world’s #1 Workflow Orchestration Software. See why.

Centralization & Visibility
Compliance
Workflow-Centric Collaboration
Process Automation
Reports and Dashboards
Process Mapping
Integration
Enterprise Security

Centralization & Visibility
Centralized requests, Unparalleled visibility
Streamline incoming service requests, and maintain rapid response times. Define roles clearly, and protect requests from duplicate efforts and embarrassing cross-fire.
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Compliance
Ensure execution standards
Have well-outlined service SOPs and ensure that all agents understand what is expected of them at every stage, and know how to appropriately respond in any given situation.
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Workflow-Centric Collaboration
Collaboration: when you need it, where you need it
Get quick access to anything you need to help respond to a customer, including account details, purchase history, and past conversations.
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Process Automation
Make repetitive manual work a thing of the past
Automate canned replies, and route queries to the respective departments automatically. Automate workflow steps, document or PDF generation, and more.
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Reports and Dashboards
Improve Operational KPIs
Analyze number of request cancellations received per day, number of requests closed per user, average response time, average handle time, and more with bespoke, dynamic reporting module.
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Process Mapping
Orchestrate Your Processes
Build flexible and scalable business processes - returns processing, field service requests, annual maintenance service, and such- tailored to meet the requirements of your business.
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Integration
Make Qntrl even more powerful
Connect Qntrl with your existing tools - Salesforce, HappyFox, Shopify, and more - for seamless data flow. APIs, Client and Server Scripts are options that help you tailor Qntrl to your needs.
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Enterprise Security
Designed for Enterprise
Get the advantages of a cloud-based platform with security from an on-premises system. Field access privileges, data encryption, and role-based access controls keep information safe.
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