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  • Visibility

    Streamline customer service with full visibility

    Unify all support requests into one command center, and keep an eye on the ones you want to pay close attention to.

    No lost notes, nothing lost in translation from one agent to the next, and no customer left hanging, waiting for a response that never comes.

  • Control

    Deliver consistently in every interaction

    Establish strong and well-defined processes to manage incoming support tickets. Ensure that all customer requests are handled in a consistent manner.

    Qntrl allows you precise control over the who, what, when, and how of every process under your care.

  • Automation

    Automate actions at every step of the support request lifecycle

    Leave the heavy lifting to Qntrl, and let your agents focus on high-value strategic activities.

    We'll verify and assign requests, initiate approvals and followups, trigger corrective actions, or do anything else you need, faster and easier, so you and your team can accomplish more.

Orchestrate all your customer service workflows with Qntrl

Customer service teams around the world use Qntrl to run customer onboarding, issue resolution, order processing, and many more process

Have something else in mind?

Take a look at our full list, or we can help.

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Take a look at Qntrl

Qntrl is the world's #1 Workflow Orchestration Software. Here's why.

  • Centralization & Visibility
  • Process Compliance
  • Workflow-Centric Collaboration
  • Process Automation
  • Reports and Dashboards
  • Process Mapping
  • Process Extensibility
  • Enterprise Security
  • Centralization & Visibility

    Centralized requests, Unparalleled visibility

    Streamline incoming service requests, and maintain rapid response times. Define roles clearly, and protect requests from duplicate efforts and embarrassing cross-fire. Personalized views let helpdesk agents see their queue based on ticket status, assignee, group, or other conditions.

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  • Process Compliance

    Ensure execution standards

    Have well outlined service SOPs and ensure that all agents understand what is expected of them at every stage, and know how to appropriately respond in any given situation. Ensure compliance through built-in audit trails, reporting of exception events, and automated corrective actions.

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  • Workflow-Centric Collaboration

    Collaboration: when you need it, where you need it

    Real-time conversations demand real-time answers. Get quick access to anything you need to help respond to a customer including account details, purchase history, and past conversations. Get things done faster by notifying all stakeholders through any chat application.

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  • Process Automation

    Make repetitive manual work a thing of the past

    Automate canned replies, or alert a manager if a customer sends in a bad satisfaction rating. Route pre-sales queries to the business development team, and product specific queries to respective departments automatically. Automate workflow steps, document or PDF generation, and more.

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  • Reports and Dashboards

    Improve Operational KPIs

    Analyze number of requests received per day, number of requests closed per user, average response time, average handle time, and more with bespoke, dynamic reporting module. You can also use the report builder to generate your own reports, and schedule them based on your preference.

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  • Process Mapping

    Orchestrate, Visually

    Build flexible and scalable business processes- returns processing, field service requests, annual maintenance service, and such- tailored to meet the requirements of your business. Our workflow designer also includes advanced features like parallel transitions and common states.

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  • Process Extensibility

    Make Qntrl even more powerful

    Connect Qntrl with your existing tools - Salesforce, HappyFox, Shopify, and more - for seamless data flow. APIs, Client and Server Scripts are some of the options that will help you tailor Qntrl to your own needs. We also have a gallery of ready-made third-party integrations.

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  • Enterprise Security

    Designed for Enterprise

    Get all the advantages of a cloud-based platform with the security you’d expect from an on-premises system. Field access privileges, data encryption, and role-based access controls keep your sensitive information safe. Audit capabilities help you figure out who-did-what-when.

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There's only so much we can fit here.

Take a look at our full tour.

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Plays well with others

Connect Qntrl to your other systems, to keep everything in sync.

  • After a new account is added in Salesforce

     

    Trigger customer onboarding process in Qntrl

  • After a customer support request is created in Qntrl

     

    Post message in Slack.

You're already in charge, now get Qntrl.

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