Unify all support requests into one command center, and keep an eye on the ones you want to pay close attention to.
No lost notes, nothing lost in translation from one agent to the next, and no customer left hanging, waiting for a response that never comes.
Establish strong and well-defined processes to manage incoming support tickets. Ensure that all customer requests are handled in a consistent manner.
Qntrl allows you precise control over the who, what, when, and how of every process under your care.
Leave the heavy lifting to Qntrl, and let your agents focus on high-value strategic activities.
We'll verify and assign requests, initiate approvals and followups, trigger corrective actions, or do anything else you need, faster and easier, so you and your team can accomplish more.
Customer Support teams around the world use Qntrl to onboard customers, manage their requests, and secure relationships, among many other processes.
Qntrl is the world's #1 Workflow Orchestration Software. Here's why.
Streamline incoming service requests, and maintain rapid response times. Define roles clearly, and protect requests from duplicate efforts and embarrassing cross-fire. Personalized views let helpdesk agents see their queue based on ticket status, assignee, group, or other conditions.
Have well outlined service SOPs and ensure that all agents understand what is expected of them at every stage, and know how to appropriately respond in any given situation. Ensure compliance through built-in audit trails, reporting of exception events, and automated corrective actions.
Real-time conversations demand real-time answers. Get quick access to anything you need to help respond to a customer including account details, purchase history, and past conversations. Get things done faster by notifying all stakeholders through any chat application.
Automate canned replies, or alert a manager if a customer sends in a bad satisfaction rating. Route pre-sales queries to the business development team, and product specific queries to respective departments automatically. Automate workflow steps, document or PDF generation, and more.
Analyze number of requests received per day, number of requests closed per user, average response time, average handle time, and more with bespoke, dynamic reporting module. You can also use the report builder to generate your own reports, and schedule them based on your preference.
Build flexible and scalable business processes- returns processing, field service requests, annual maintenance service, and such- tailored to meet the requirements of your business. Our workflow designer also includes advanced features like parallel transitions and common states.
Connect Qntrl with your existing tools - Salesforce, HappyFox, Shopify, and more - for seamless data flow. APIs, Client and Server Scripts are some of the options that will help you tailor Qntrl to your own needs. We also have a gallery of ready-made third-party integrations.
Get all the advantages of a cloud-based platform with the security you’d expect from an on-premises system. Field access privileges, data encryption, and role-based access controls keep your sensitive information safe. Audit capabilities help you figure out who-did-what-when.