Unify all support requests into one command center, and keep an eye on the ones you want to pay close attention to.
No lost notes, nothing lost in translation from one agent to the next, and no customer left hanging, waiting for a response that never comes.
Establish strong and well-defined processes to manage incoming support tickets. Ensure that all customer requests are handled in a consistent manner.
Qntrl allows you precise control over the who, what, when, and how of every process under your care.
Leave the heavy lifting to Qntrl, and let your agents focus on high-value strategic activities.
We'll verify and assign requests, initiate approvals and followups, trigger corrective actions, or do anything else you need, faster and easier, so you and your team can accomplish more.
Customer Support teams around the world use Qntrl to onboard customers, manage their requests, and secure relationships, among many other processes.
Have something else in mind? Take a look at our full list, or we can help.
Qntrl is the world's #1 Workflow Orchestration Software. Here's why.
Connect Qntrl to your other systems, to keep everything in sync.
After a new account is added in Salesforce
Trigger customer onboarding process in Qntrl
After a customer support request is created in Qntrl
Post message in Slack.